MentoraJo Terms of Use

An account is required to access most of the Platform's activities. You are solely responsible for maintaining the confidentiality and security of your account. You must not share the One-Time Password (OTP) sent to your registered email address with anyone. Any activity performed using your account is considered your responsibility. If you experience any issues or suspect unauthorized access to your account, you must notify us immediately by contacting our Support Team.

Creating an account allows you to: • Purchase courses • Access platform content • Submit content for publication All information provided during account registration and updates must be accurate, complete, and up to date, including your email address. You are fully responsible for all actions taken through your account, including any harm or damage caused to the platform, yourself, or others as a result of unauthorized use.

You may not transfer, share, or allow others to use your account, nor may you use another person's account. If you contact us requesting access to an account, we will only grant access after you provide sufficient information and evidence to verify that you are the rightful account owner. MentoraJo will not intervene in disputes between students or mentors arising from shared login credentials.

You must notify us immediately if: • Someone else is using your account without permission • You suspect any security breach or incident We may request additional information to verify your identity and secure your account.

To create an account and use Mentora's services, both students and mentors must be at least 18 years old. Users under 18 may only use the platform with parental or legal guardian consent and assistance.

Any violation of the rules outlined above may result in account suspension or termination. Users who tries to create multiple accounts to bypass restrictions, bans, or any other thing such as promotional limits will also result in account suspension or termination. For mentors, identity verification and participation in one or more onboarding meetings are required before uploading any content to the platform.

You may close your account at any time. Please review the Privacy Policy to understand how your data will be handled after account closure.

In the event of a user's death, please notify us, and we will proceed with closing the account as soon as reasonably possible.

When you enroll in a course or access any other content on Mentora, you are granted a limited license to access and view that content solely through Mentora's Services. No other use is permitted. Content on Mentora is licensed, not sold or rented.

Mentora grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and view the content for which you have paid all applicable fees (or enrolled in for free), strictly for personal, non-commercial, educational purposes, and only in accordance with these Terms and any content-specific restrictions.

Unless explicitly authorized in writing by Mentora, you may not: • Copy, record, capture, reproduce, download, distribute, or transmit any content • Resell, rent, sublicense, or commercially exploit any content • Share content with any third party or allow others to access it through your account • Share account credentials with purchasers or third parties • Upload or distribute content to torrent sites or similar platforms • Modify, adapt, edit, or create derivative works from the content Any unauthorized use constitutes a violation of these Terms.

Under the Mentor Terms, Mentors grant Mentora a license to offer their content to students. Accordingly: • Mentora is the licensor of record for all content • Students receive licenses only from Mentora, not directly from mentors • Mentors may not grant licenses to students independently; any such attempt is null and void and a violation of these Terms

Unless otherwise stated, access to course content is generally provided until the end of each university semester. If a course becomes outdated: • It may be disabled and labeled as outdated • Students will be notified Disabling a course for curriculum updates does not entitle students to a refund.

Mentora reserves the right to revoke or disable access to any content at any time, without refund, if required for legal, policy, or compliance reasons, including but not limited to: • Copyright or Intellectual Property complaints • Violations of Trust & Safety Guidelines • Legal or regulatory obligations

"Term access" applies only to course content, not to mentor involvement. Mentors may, at their discretion: • Discontinue teaching assistance • Stop providing Q&A, mentoring, or coaching services This license does not apply to: • Coaching services • Add-on features or services Each of these may be governed by separate terms.

Prices for services on Mentora are determined in accordance with Mentor Terms, platform policies, and applicable promotions. Promotions and discounts may be offered from time to time for a limited duration. The price applicable to a service is the price displayed at the time of purchase, inclusive of any applicable taxes and governmental charges, which will be clearly shown during checkout. Prices may vary based on: • University • Faculty or academic department within the same university • User eligibility (e.g., new users vs. existing users) Some promotions may be available only to new users or registered students. All prices are currently displayed in Jordanian Dinars (JOD). Where applicable, Mentora is responsible for collecting and remitting sales tax, value-added tax (VAT), or goods and services tax (GST) to the relevant tax authorities. Depending on your location, taxes may be included in the displayed price and will be itemized at checkout.

By making a purchase, you agree to pay all applicable fees and authorize Mentora's third-party payment service providers to charge your selected payment method, including debit cards, credit cards, mobile wallets, or other supported payment methods. Mentora does not store, process, or retain users' payment card or banking information. All payment transactions are handled securely by third-party payment providers in accordance with their own security standards and privacy policies. If you are making a payment using a bank or payment method located outside Jordan (including but not limited to Saudi Arabia, the United States, or other international banks), additional fees may apply, such as: • Currency conversion fees • Foreign transaction fees • Bank or intermediary charges These fees are determined and charged solely by your bank or payment provider and are not controlled by or refundable by Mentora. You agree not to use invalid or unauthorized payment methods. If your payment fails but access to a service is granted, you agree to pay the outstanding amount within 14 days of notification. Mentora reserves the right to suspend or terminate access to any service for which payment has not been successfully received.

You may request a refund if: • The purchase was made within 14 days, and • You have completed no more than 20% of the course content Refunds may be issued either: • To the original payment method, or • As refund credits to your Mentora account The refund method is determined at Mentora's discretion, based on payment provider capabilities, purchase platform, and other operational factors. If a refund is issued to the original payment method, processing times may vary depending on the payment service provider, bank, or financial institution. Any delays caused by these third parties are outside Mentora's control, and Mentora is not responsible for such delays once the refund has been successfully initiated. Refunds will not be granted if: • The request is made after the 14-day period, or • More than 20% of the course content has been completed, or • Temporary service interruptions, maintenance, or technical issues occurred • Purchasing the course 14 days before semester ending or less However, refunds may be issued beyond the 14-day limit if: • The content is disabled due to legal or policy reasons • Fraud or unauthorized account activity is suspected or confirmed All refund decisions are made solely by Mentora's Support Team. Mentors have no authority over refund approvals. To request a refund, please follow the instructions on the Refund Page. For additional support, contact: info@mentorajo.com

If refund credits are issued: • They are automatically applied to your next eligible purchase on the Mentora website • They may expire if not used within the specified period • They are non-refundable and have no cash value, unless required by applicable law If multiple credits are available, Mentora will apply the credit that expires first by default. You may choose a different credit if available.

Mentora reserves the right to deny refunds or restrict future refund eligibility if we reasonably believe the refund policy is being abused, including but not limited to: • Excessive content consumption before requesting a refund • Repeated refund requests for the same or similar content In such cases, we may: • Deny the refund • Restrict future refunds • Suspend or terminate the account • Restrict access to the Services If your account is suspended or terminated due to violations of these Terms or the Trust & Safety Guidelines, you will not be eligible for a refund.

Mentora may offer gift or promotional codes that can be redeemed for: • Account credits usable toward eligible services, or • Direct access to specific services, courses, or subjects These codes are subject to their stated terms and conditions. Gift and promotional credits: • Cannot be redeemed for cash • Cannot be used in the mobile application • May expire if not used within the specified period Codes provided by third-party partners may be subject to the partner's own refund and usage policies.

You may use Mentora only for lawful purposes. Any use of the platform for illegal or unauthorized activities is strictly prohibited and may result in account suspension or termination, and, where required, referral to law enforcement authorities. You are solely responsible for your behavior and for all content you submit, post, upload, or otherwise make available on Mentora.

All behavior and content on the platform including courses, questions, answers, reviews, comments, and messages must: • Comply with applicable local and national laws and regulations • Follow Mentora's Trust & Safety Guidelines • Respect the intellectual property and legal rights of others Repeated or serious violations may result in permanent account termination and legal action.

You are responsible for understanding and complying with all laws and regulations that apply to your use of the Services in your jurisdiction. Mentora does not provide legal advice and is not responsible for ensuring your compliance with such laws.

As a student, you may: • Access enrolled content • Ask questions related to the courses or content you are enrolled in • Submit reviews and feedback All such interactions must comply with these Terms, applicable laws, and the Trust & Safety Guidelines.

As an instructor, you may: • Submit content for publication on Mentora • Communicate with students enrolled in your content Instructors must: • Comply with all applicable laws and regulations • Respect the intellectual property rights of others • Ensure that all submitted content complies with Mentora's Mentor Terms and copyright restrictions You are solely responsible for all content you publish and all actions you take on the platform, including any consequences arising from them.

If Mentora becomes aware that content or behavior: • Violates applicable laws • Infringes intellectual property or other rights • Violates the Trust & Safety Guidelines • Is unlawful, inappropriate, or objectionable Mentora may, at its sole discretion, remove or restrict access to such content and take appropriate enforcement actions. Mentora complies with applicable copyright laws. For more information, please review our Intellectual Property Policy.

Mentora reserves the right, at its sole discretion, to restrict, suspend, or terminate your access to the platform and Services, with or without prior notice, for reasons including but not limited to: • Violations of these Terms or Trust & Safety Guidelines • Failure to pay fees when due • Fraudulent or abusive chargeback requests • Requests from law enforcement or government authorities • Suspected fraud, illegal activity, or security risks • Extended periods of inactivity • Technical or operational issues Upon termination, Mentora may: • Delete or disable your account • Remove or restrict access to your content • Prevent future access to the platform and Services Your content may remain available on the platform even after account termination. You agree that Mentora shall have no liability to you or any third party for any termination, content removal, or access restriction.

If you believe that any content on Mentora infringes your copyright or trademark rights, please contact us at: info@mentorajo.com Mentors are required under the Mentor Terms to respect intellectual property rights. For details on submitting a copyright or trademark infringement claim, please refer to our Intellectual Property Policy.

You retain ownership of all content you submit, post, publish, or otherwise make available on Mentora, including courses, posts, comments, questions, reviews, and other materials. Nothing in these Terms transfers ownership of your content to Mentora.

By submitting, posting, or publishing any content on or through Mentora's Services, you grant Mentora a worldwide, non-exclusive, royalty-free, fully paid, and sublicensable license to use, host, store, reproduce, copy, process, adapt, modify, edit, publish, transmit, display, distribute, and otherwise make your content available. This license applies to all media formats and distribution methods, whether now known or later developed, and includes the right to: • Share your content with users of the platform • Promote, advertise, and market your content and the Mentora platform • Distribute your content through partner platforms, affiliates, and third-party services This includes the use of your name, username, image, likeness, and profile information in connection with the content, where applicable.

If you submit ideas, suggestions, feedback, or proposals regarding Mentora or its Services, you acknowledge and agree that: • Mentora may use, implement, modify, and distribute such ideas for any purpose • No compensation, credit, or obligation is owed to you

You agree that Mentora may use your content under this license without payment or compensation, unless otherwise expressly agreed in writing.

You represent and warrant that: • You own or have all necessary rights, licenses, and permissions to submit the content • Your content does not infringe or violate any third-party rights, including intellectual property, privacy, or publicity rights • You have the authority to grant the rights described in these Terms

If you are a mentor, additional content licensing terms apply as set forth in the Mentor Terms. You are responsible for reviewing and understanding those terms before submitting any course or instructional content.

To the maximum extent permitted by applicable law, you waive any moral rights, privacy rights, publicity rights, or similar rights in connection with Mentora's use of your content under this license.

Mentora owns and operates the Mentora platform and Services, including the website, current and future applications, features, APIs, databases, source code, design elements, logos, trademarks, and all content created or provided by Mentora, its employees, or its partners. User generated content submitted by students or mentors is excluded and governed by separate terms. All rights, title, and interest in and to the Mentora platform and Services are and shall remain the exclusive property of Mentora and its licensors. The platform and Services are protected by copyright, trademark, and other applicable intellectual property laws of The Hashemite Kingdom of Jordan and international conventions. Nothing in these Terms grants you any right or license to use the Mentora name, logos, trademarks, domain names, or other distinctive brand features without prior written authorization from Mentora.

Any feedback, comments, or suggestions you provide regarding Mentora or its Services are entirely voluntary. Mentora may use, disclose, modify, and incorporate such feedback for any purpose without restriction or obligation to compensate you.

You are not authorized to engage in any of the following activities: • Accessing, using, or tampering with non-public areas of the platform, including content storage, internal systems, or Mentora's technical infrastructure • Attempting to bypass, disable, interfere with, or compromise security-related features, or probing, scanning, or testing the vulnerability of any Mentora systems • Copying, modifying, creating derivative works from, reverse engineering, decompiling, disassembling, or attempting to discover the source code or proprietary content of the platform or Services • Accessing, searching, or collecting data from the platform through automated means (including scraping, crawling, spiders, or bots) other than through Mentora's provided interfaces, applications, or APIs, and only in compliance with applicable API terms • Sending deceptive, misleading, or false source-identifying information, including communications falsely appearing to originate from Mentora • Interfering with or disrupting the access of any user, host, or network, including by introducing malware, viruses, excessive requests, spam, or other actions that impose an unreasonable load on the Services

Any attempt to violate these restrictions, compromise the security of the platform, or otherwise harm Mentora may result in immediate suspension or termination of your account, restriction of access to the Services, and legal action where appropriate. Mentora reserves all rights and remedies available under applicable law.

Mentora is an open platform that allows university students, graduates, and mentors to create, publish, and interact through educational content. Because of the nature of user-generated content and direct interaction between users, issues may arise, and you acknowledge that your use of Mentora is at your own risk.

Mentora does not review, edit, or pre-screen content for accuracy, legality, clarity, professionalism, or completeness. We do not exercise editorial control over content available on the platform and therefore do not guarantee the reliability, accuracy, legality, validity, or truthfulness of any content. Any reliance on information provided by mentors or other users is entirely at your own risk.

By using the Services, you may encounter content or behavior that you find offensive, inappropriate, or objectionable. To the maximum extent permitted by applicable law, Mentora: • Has no obligation to shield you from such content or behavior • Bears no liability for your access to, enrollment in, or reliance on any content

Some content on the platform may relate to areas such as cybersecurity, health, wellness, or other potentially high-risk subjects. You acknowledge and accept the inherent risks associated with accessing or participating in such content. By accessing this content or participating in related sessions, you voluntarily assume all associated risks, including but not limited to illness, injury, disability, or death, and accept full responsibility for decisions made before, during, and after such access.

When interacting with other users, including mentors or students, you are responsible for protecting your personal information. While Mentora limits the information mentors may request, we do not control how users handle information shared voluntarily. You are strongly advised not to share personal details, including email addresses or sensitive information, with other users.

Mentora does not employ, hire, or manage mentors, nor does it create any employment, agency, or partnership relationship. Mentora is not responsible or liable for any disputes, claims, losses, injuries, damages, or harm arising from interactions or conduct between students and mentors.

Our Services may include links to third-party websites that Mentora does not own or control. Mentora is not responsible for: • The content of third-party websites • Their terms, policies, or data collection practices You should review the applicable terms and privacy policies of any third-party sites you visit.

Mentora may display advertisements or promotions from third parties, including advertisers, sponsors, or promotional partners. Any interaction with an advertiser is solely between you and that third party. Except as required by law, Mentora bears no responsibility or liability for: • Transactions, purchases, or agreements with advertisers • Promises, representations, or obligations made by third parties

Mentora may update or modify these Terms from time to time to reflect changes in our practices, the introduction of new features, or for legal and operational reasons. Mentora reserves the right, in its sole discretion, to amend these Terms at any time. If we make material changes, we will provide notice through reasonable and prominent means, such as: • Sending an email to the address associated with your account, or • Posting a notice within our Services Unless otherwise stated, updated Terms will become effective on the date they are posted. Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the revised Terms. The updated Terms will replace and supersede all prior versions.